Just the FAQs, Please

Starting the mascot process is as easy as making a call to 740-383-5176 or sending us a message online.

All of our characters are custom designed, we can make one, hundreds or thousands of your unique characters we do not offer ready-made or generic mascots.

Your design is yours! We will not produce your design for anyone else without your explicit permission.

Once your design is finalized and approved by you, your project is scheduled and usually is completed within 10 weeks although we will always attempt to complete your mascot in time for special events.

All mascots are created in the United States and proudly are Made in the USA at our facility in Marion, Ohio, USA. We attempt to source all materials from within the USA but some materials and accessories can only be sourced internationally.

Yes! ProMo can and will ship your mascot anywhere in the world.

As a rule, mascot costumes do not talk for several reasons; most mascots are not equipped with moving mouths, animatronics can be extremely costly and simpler methods of mouth movement require a high degree of skill to make the movements look authentic for the character. There’s also the fact that projection of sound from inside the mascot to the audience requires an amplifier requiring battery packs and related amplification equipment making the operation of the mascot far more complex than necessary for several actors portraying the character, each with a unique voice.

Given that several actors can be portraying the character, which would be the true voice of the mascot character? See how it muddles the message of the mascot? We believe a properly designed and executed mascot communicates its message effectively through power of presence, interaction and non-verbal communication.

Yes! You are involved every step of the way on the process from design approval, fabric approval and you will always receive constant feedback from our designers with pictures and descriptions of the mascot as he or she is being constructed for your approval. Utilizing this process and your feedback, your design is tweaked and modified as the project progresses to assure there are no surprises upon delivery.

ProMo mascots and costumes are designed and created to last for many years. Of course the life of your costume depends on the care it receives while in your possession such as how it is stored, how it is utlized, the number of appearances and other factors but many of our mascots are still in use after decades.

If you want to maximize the life of your mascot, don’t forget to ask about our Corporate Mascot Management Programs.

Due to copyright laws and protections, we cannot replicate or recreate an existing work unless you either own the copyright or, can obtain written, authorized permission from the copyright owner. International copyright law prohibits us from infringing on the copyright of another as do our own ethics.

It can be, depending on several factors including distance and the size of your character. However, to minimize the costs, we can ship most mascots via USPS, UPS or FedEx using non-expedited services to minimize costs.

In the event your character is larger than life, we can arrange shipping via low cost common carriers to reign in the cost on your behalf.

Yes, all mascots can have electronics added including a variety of visual and audible items such as LEDs or light bars, company initials, sound effects like honking horns or pre-recorded messages or tunes. Each can be programmable or controled by the performer.